See why it stopped.
The reason appears with the information needed to resolve it.
Managed fulfillment for growing ecommerce brands
Hand over the work after checkout.
Shipendo runs inventory, orders, shipping, returns and routine operational exceptions as part of your business.
One team runs the daily operation and keeps the work visible.
Operations overview
Illustrative interface- ✓Order received
- ✓Ready for fulfillment
- ✓Packed
- ✓Handed to carrier
- ●Delivered
● On track● Needs attention
Orders
Inventory
Shipments
Returns
Included in the service
Managed fulfillment
Shopify and API connections
Returns and exception handling
Controlled onboarding
When an order stops
See the reason, the owner and the next step.
Most orders follow the standard process. If an address, payment, stock or delivery issue stops one, Shipendo identifies the reason and follows the agreed procedure. Your team steps in only when the decision belongs to the business.
Know who owns it.
The case goes to the team or person responsible for the next action.
Act with the full context.
If the decision is yours, you receive the relevant details and the action required.
Order #10482Resolved
Incomplete addressOrder held
Owner: Shipendo
- Customer contacted
- Address confirmed
- Released to warehouse
Resolved
Complete service scope
The daily operation, under one roof.
Receiving, inventory, order processing, shipping, returns and routine exceptions stay in one managed service.
Receiving and inventory
We receive, identify, store and reconcile stock. Your team can see what is available and what needs attention.
Orders and packing
We process orders, follow your packing rules and prepare each parcel for dispatch.
Shipping and delivery
We hand parcels to the configured carrier, return the tracking information and follow the agreed delivery procedures.
Returns and exceptions
We process returns and routine exceptions under documented rules, with an owner and a next step.
A documented operation
Your rules become the working instructions.
Before launch, we document product, packing, shipping, return and escalation rules. The operating team uses those instructions every day and updates them when the business changes.
Review integrationsPacking ruleActive
Carrier ruleActive
Return ruleActive
Escalation ruleReview required
What is movingOrders following the normal process.
What needs attentionOrders held for a stated reason.
What changedStock, shipment and exception updates sent back to your systems.
Controlled onboarding
Test the operation before it goes live.
We map your current operation, connect the required systems, prepare stock and instructions, test representative scenarios and support the first live orders.
- 01Discover
- 02Connect
- 03Prepare
- 04Test
- 05Launch
Who the service is for
For brands that want someone to own the operation.
This service suits teams that need someone to run fulfillment, rather than simply store stock and dispatch parcels.
- You need one team to manage daily fulfillment
- Your products and packing follow repeatable rules
- Returns and operational exceptions take too much of your team’s time
- You want visibility without building another internal department
What the proposal covers
Know what you are paying for.
The proposal shows the work Shipendo performs, the assumptions behind the price and the responsibilities included in the service.
01Receiving02Storage03Pick and pack04Packaging05Shipping06Returns07Integrations08Exception handling
See how pricing worksFAQ
Before you hand over fulfillment
Which brands is Shipendo built for?+
Shipendo is built for growing ecommerce brands that want one team to manage daily fulfillment. Fit depends on the product, order volume, storage, packaging, destinations, integrations and service scope.
Which parts of fulfillment can Shipendo run?+
Depending on the agreed scope, Shipendo can manage receiving, storage, stock control, order processing, picking, packing, carrier handoff, tracking updates, returns and routine operational exceptions.
What happens when an order cannot follow the standard process?+
The order is held with a visible reason and assigned to the responsible person. Shipendo follows the agreed procedure and asks your team to decide when the issue has a commercial impact.
How is the price calculated?+
Pricing reflects the work your operation requires, including receiving, storage, order mix, packaging, shipping, returns, integrations and support. The proposal uses your actual operating profile.
Ready to hand over daily fulfillment?
Show us how your operation works.
Tell us what you sell, how orders move today and where the work gets stuck. We will review the information and contact you within one business day.