01
ReceivingCheck stock before it becomes available.
We check products, quantities and SKU identification before releasing stock for orders. Any discrepancy stays separate until it is resolved.
See inventory controlFulfillment services for ecommerce brands
One team runs the work behind every order.
Shipendo manages receiving, storage, order processing, packing, carrier handoff, returns and routine exceptions under agreed procedures.
A managed service for the work after checkout.
ReceivingCheck stock before it becomes available.
StorageKeep every unit accounted for.
Picking and packingPack from documented instructions.
ShippingSend each parcel through the configured carrier flow.
What managed fulfillment includes
From inbound stock to returns.
The service joins receiving, inventory, order processing, packing, shipping, returns and exception handling in one operation.
02
StorageKeep every unit accounted for.
Products are stored by SKU and condition. The stock record reflects reservations, adjustments and the outcome of each return.
See inventory control03
Picking and packingPack from documented instructions.
The team follows your rules for products, sets, packaging, promotional materials and special handling.
Explore order flow04
ShippingSend each parcel through the configured carrier flow.
Shipendo creates the label, follows the configured carrier workflow and sends tracking information back to your systems.
Explore carrier workflows05
Returns and exceptionsGive returns and exceptions an outcome.
Returns and routine exceptions follow documented procedures. If the issue needs a business decision, your team receives the context and the requested action.
See the customer journeyWhen the standard flow breaks
What happens to an order that cannot continue?
Routine orders are the easy part. These common exceptions show how Shipendo keeps one affected order from interrupting the dispatch queue.
| Situation | Operational response | Why it matters |
|---|---|---|
| Inbound quantity does not match the notice | Record the received quantity, isolate the discrepancy, and clarify it before the stock becomes available. | The store does not promise inventory that the warehouse cannot find. |
| An order contains a bundle or special insert | Translate the rule into a repeatable pick and pack instruction that the warehouse can verify. | The parcel stays consistent without relying on one person remembering the exception. |
| Address, payment, or stock data needs attention | Hold the affected order, show the reason, and route it to the person who can make the decision. | One unusual order does not interrupt the entire dispatch queue. |
| A parcel is returned or delivery fails | Receive the parcel, identify its condition and outcome, and update the order or inventory path. | Returned value is recovered sooner and customer support has a clear status. |
Practical checklist
When managed fulfillment is a practical fit
Shipendo is built for brands that need someone to run the daily operation. Warehouse space alone does not meet that need.
Your team is spending too much time checking stock, packing orders, or chasing carrier events.
Your products have repeatable handling rules that can be documented and improved.
You want one accountable team for receiving, dispatch, returns, and exceptions.
You need operational visibility without building a warehouse team and system yourself.
FULFILLMENT BASICS
What should a complete fulfillment service cover?
What is included in a DTC fulfillment service?
A complete service can include receiving inventory, storage, order processing, picking, packing, shipping coordination, tracking updates, returns and exception management.
When should a brand outsource fulfillment?
It may be time when fulfillment takes attention away from growth, stock accuracy is hard to maintain, or shipping and returns are difficult to control.
Can my team still see what is happening to each order?
Yes. Shipendo keeps order, inventory, carrier and exception information connected so your team can concentrate on decisions that require its input.
Which products are a good fit for Shipendo?
The best fit is a DTC product range with clear SKU identification, documented handling rules and a repeatable parcel workflow. Before confirming a setup, we review dimensions, storage needs, packaging, order mix and special conditions.
How does Shipendo handle exceptions?
An order that cannot continue is held with a reason and a next action. Shipendo resolves operational issues and asks your team for input when the decision has a commercial impact.
Ready to hand over daily fulfillment?
Make fulfillment dependable as you grow.
Tell us how the operation works today. We will review the scope and contact you within one business day.